Wacaco Company Limited policy is to honor product warranties and to perform services only on products purchased from an authorized Wacaco dealer and only accompanied by a receipt or proof of purchase. If you purchase a Wacaco product from an unauthorized dealer or if the original factory serial number has been removed, defaced or altered, your Wacaco Company Limited warranty will not be valid.
Unfortunately, there are some websites and dealers who claim to be authorized Wacaco resellers but are not. Products sold on these websites or from these dealers do not carry a warranty from Wacaco Company Limited. When you purchase products from an unauthorized website or dealer you are taking a risk, because these products may be counterfeit, used, defective, or may not be designed for use in your country. Please protect yourself and your Wacaco product by ensuring that you only purchase Wacaco products from an Authorized Wacaco Dealer.
To see a list of unauthorized dealers and sellers, please click here.